The quality, availability and accessibility of customer service is an important aspect of any online casino. When you’re deciding where you want to play, be sure to take this into account. You need to know that your queries will be dealt with swiftly and efficiently, whatever they might be, by friendly and competent agents.
In addition, you need to be able to get in touch with customer service agents at times that work for you, and in ways that are convenient. The sites that we review for you all strive to offer the best and most accessible support, but not every option is right for every player. Read on to find out what you need to look at when you’re evaluating the support at a prospective casino.
Check how the support liaisons can be contacted. Is there only telephone, live chat or email support, or are all 3 of these platforms available? These are the most common communication channels for desktop and mobile casinos, although some also allow for WhatsApp, Instant Messaging, Skype and even faxes.
A growing number of operators also make use of social media to communicate with their players. If you are comfortable asking questions and getting answers via Facebook, Twitter or another social platform, this could be perfect for you. On the other hand, if you only want to speak to people directly, you’ll need an establishment that prioritises telephonic over email support, or over any other type.
Even if the site you are considering allows you to access customer service in exactly the way that you want, you’ll run into issues if you can’t get in touch within the time that you need to. If you want to speak to an agent directly online, for example, the chat availability support needs to be at the times that you will be logged in.
Many operators make their support agents available 24 hours a day, on all channels. If you are very busy and know you will need your questions answered immediately, these are the best sites for you. On the other hand, you may be happy to wait and ask your question during office hours or to get an email reply within a few days.
In this case, if the casino in question offers bonuses or games that you especially like, you might decide to do just that. Weigh up the pros and cons for each establishment and decide on an individual basis. There is no right or wrong if you’re choosing between the world-class options that we review for you; the important thing is to remember to consider customer service when making your selection.
Remember, when you call on the Customer Assistants at an online casino, you are likely to be feeling stressed and flustered – after all, something will have gone wrong and you will need help. You need to be sure the experience will go as smoothly as possible.
After you’ve checked on the chat availability support or the accessibility of the other channels, it’s time to check out the agents themselves. Doing this when you are calm gives you a better chance to evaluate them.
If they dismiss anything that you ask, take longer than the stated time to respond or do not reply at all, you know you can’t trust them to give you assistance when you need it. Take the time to make sure that a gaming destination does that, as all the ones that we showcase do. You’ll save yourself a lot of time, energy and frustration!